Frequently Asked Questions

Frequently Asked Questions

Orders

  • How do I place an order?
    • Pick a perfect pair of glasses, then upload your prescription.
  • How do I change my order?

Do you charge Sales Tax on prescription glasses and sunglasses?

                  Prescription and Plano-prescription eyeglasses orders are exempt from retail sales tax. 

                 Sunglasses and accessories orders will be collected retail sales tax. 

Frames and Lenses

  • What are Alder Miller frames made of?
    • Alder Miller frames are made from cellulose acetate and stainless steel, which are the strongest and most durable materials available for eyeglasses.
    • Cellulose Acetate Frame made up of tough synthetic wood and cotton fibers. 
      • Durable-withstand any amount of pressure and stress without losing its elasticity. 
      • Sturdy and temperature resistant
      • Hypoallergenic
    • Stainless steel Frame with soft silicone nose pads.
      • Non-corrosive, durable, strong, lightweight, and hypoallergenic
  • What are Alder Miller lenses made of?
    • Alder Miller lenses are made from polycarbonate, which is impact-resistant, more durable, lightweight and thinner than plastic lenses.
    • For stronger power prescriptions above +/- 4.00 SPH or CYL above +/-2.00, we recommend 1.67 high-index lenses which are thinner lenses.
  • What are blue-light blocking lenses?
    • Blue light is a form of light emitted from the sun, and electronic devices such as phones and computer screens. Exposure to blue light during night-time hours can cause delays in falling asleep.
    • To protect the eyes from blue light, try our blue-light blocking lenses on your next pair of eyeglasses.
  • What is anti-reflective coating on glasses lenses?
    • Anti-reflective coated lenses reduce reflective light and eye fatigue.
    • Anti-reflective coated lenses are the most effective for driving at night, which minimize glare and reflection, enhancing contrast and visual acuity in low light conditions.

Sunglasses 

           What are Alder Miller sunglasses lenses made of?

                   Alder Miller sunglasses lenses are made from Triacetate Acetate Cellulose (TAC). TAC lenses are made of multilayers organic biodegradable polymer films. TAC lenses are lightweight and more impact-resistant, reducing the chance of breakage or damage. The optical clarity is superior, ensuring clear and undistorted vision.

            Are Alder Miller sunglasses lenses polarized?

                  Alder Miller sunglasses lenses are special polarized and UV protected lenses made from Triacetate Acetate Cellulose (TAC). They reduce glare and improve vision clarity while driving, playing sports, or simply being outside in the sun.

Shipping 

  • Where does Alder Miller ship to?
    • At the moment, we can ship to addresses within the United States.

    • We offer free standard shipping to the 48 continental United States on orders $120.00 and above. We also provide expedited shipping options at checkout.

  • When can I expect my order?
    • 2-3 weeks after receiving your current prescription and PD.
  • How do I track my order?
    • We provide tracking information given by our shipping partners.

How to Use Your Insurance, FSA, HSA

  • When you purchase prescription glasses using debit or credit or FSA/HSA card, you can submit itemized receipt to your insurance provider/FSA/HSA for reimbursement. 
  • If you purchased with your FSA/HSA card directly, you should save your receipt for your FSA/HSA records.

Return and Exchange policy

    • You may return or exchange Prescription and Plano-prescription eyeglasses within 14 days of purchase. Items must be unworn, untested and in the original packaging. 
    • Items must be returned to us the same way we sent them to you, which are in the same condition and with all original contents. If we receive returned items in a condition that doesn't meet our return requirements, we will decline the return.
    • Clearance sale items are not eligible for returns or exchanges
    • Sunglasses can be returned within 30 days from the date of purchase
    • The original shipping cost of the order is non-refundable and a $15.00 restocking fee will be removed from your refund. 
    • Return or exchange items must be sent back within 7 days of your return label provided.

Warranty

       Alder Miller frames have a six-months limited warranty from the original date of purchase to be free from manufacturing defects. This warranty is only valid for the original owner and does not extend to any third parties.

        Lost items, or accidental damage such as scratches, breakage, and stretch out glasses frames due to regular wear, and/or other misuses are NOT covered under the manufacturer's warranty.

       Alder Miller frames cover a ONE TIME replacement within a period of a six-months limited warranty.